Support Worker

Support Workers work under the supervision of a healthcare professional, supporting them and caring for children and young people with emotional and mental health needs.

Salary
Dependent on experience
Position
All levels
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The role

Support Workers work under the supervision of a healthcare professional, supporting them and caring for children and young people with emotional and mental health needs.

About you

About you. 

About you. 

About you. 

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Questions with a Support Worker

A lot of admin is involved, gathering information to pass to practitioners, replying to emails, being in touch with schools and parents/carers.


Looking through the neurodevelopmental wait list, making sure that appointments are booked in.


Administrating QBs on a regular basis.


Looking through emails, being efficient and quickly replying to practitioner as well as other emails and calls we may receive.

Talking to colleagues about new facts or articles that have been researched. Hearing different points of views from each practitioner as they all have different educational/working backgrounds.


Personally, I watch a lot of podcasts on psychology, development, autism/ADHD, biology etc. which keeps me motivated and interested in my job.

Helping young people and their families to have a better understanding on the individual who comes through for an assessment.


Seeing young people having an education, health and care plan (EHCP) or more suitable school placements after their diagnosis.


The ADHD and Autism Post Diagnostic Groups helping parents/carers having a better understanding and more knowledge on their young person’s diagnosis.

  • Empathy/care
  • Communication skills
  • Basic administration skills
  • Organisational skills
  • Efficient/ fast paced.
  • Reliable – getting work done in a timely manner and professionally responding to queries
  • Knowledge on mental health and neurodiversity
  • Good understanding of the NHS system, and the processes that occur
  • Balancing administration and clinical skills
  • Have a passion for the related subject e.g. Neurodiversity
  • Empathy and care for others
  • Good administration skills e.g. basic knowledge of Microsoft, outlooks, teams etc.
  • Ability to learn new skills e.g. learning a new software
  • Willingness to go to training courses for your related subject to expand your knowledge – STORM training, mental health first aid training, child in exploitation training, EDI training etc.
  • Being organised and efficient – to run a seamless assessment process
  • Having experience with working with children whether that is in education, tutoring, nursery, SEN school, community club etc.
  • Customer service/administration
  • Willingness to gain training certificates for youth in mental health training and STORM training
  • Degree or A-Level in a relating subject e.g., psychology, sociology, OT, SALT etc.

For this job role I contact schools daily and previously in the past schools were sent letters and were asked to send physical copies of forms. Emailing teachers/SENCOs has made the process a lot quicker, and there has been a better outcome in receiving information without forms getting lost via post.


Having an EXCEL spreadsheet for all the waiting lists – easy to look through, can find patients details, can be easily updated and accessible to everyone.

Having a supportive team – debriefing with colleagues.


Gaining advice from colleagues and seeing how hard everyone in the team works.


Organising your job plan – understanding what needs prioritising.


Having training sessions to keep our understanding fresh and updating our knowledge.

Further information

In the video below, published by NHS Health Careers, Dionne, Valerie and Yusuf discuss the day-to-day life of a healthcare support worker, sharing their stories and explaining why they’re such an integral part of the NHS team.